In this section, you'll find information about logging into and requesting access to HR systems such as GRB Platform, eOPF, and ECOMP.
I can't log into GRB Platform / MyEPP - how do I reset my access?
Use the 'Forgot password/Trouble signing in' link on the login page first. If self-service fails, submit an HRIS Access ticket (Password Reset) naming the system with a screenshot of the error.
Resources: HRIS Access ticket form
How do I access eOPF and ECOMP for the first time?
eOPF: use 'Request Your eOPF ID' on the login page with your work email. ECOMP: self-register at ecomp.dol.gov with your work email and agency—no HR provisioning needed.
Resources: eOPF; ecomp.dol.gov
My PIV card isn't working with the HR system - is that an HR or IT issue?
If the card fails at your computer or for email too, it's an IT/badge issue. If it works everywhere else but one HR system rejects it, it's an account-linking issue—open an HRIS Access ticket.
Resources: HRIS Access ticket form
I'm a new supervisor - how do I get access to my team's records and timecards?
Supervisor access is role-based and requires your position of record to reflect supervisory duties, plus approving-official approval. Submit an HRIS Access ticket with the manager-approval attachment.
Resources: HRIS Access ticket form
How do I request elevated or role-based access to an HR system?
Submit an HRIS Access ticket specifying the system, role/permission level, business justification, and your supervisor's approval. Some roles require additional security/privacy training.
Resources: HRIS Access ticket form
I'm a new employee and never received my system credentials - how do I get set up?
Most accounts auto-provision after your entry-on-duty SF-50 processes. If past that window, open an HRIS Access ticket (New Account) listing which systems you can't access.
Resources: HRIS Access ticket form
The system is showing an error when I try to submit - how do I report it?
Capture a full-screen screenshot with the error text and URL, note date/time, and open an HRIS Access ticket (System Error). Flag deadline-blocking errors for same-day escalation.
Resources: HRIS Access ticket form
I transferred agencies - why can't I access my old accounts?
Most HR systems are agency-instanced, so accounts re-provision under your new agency after the transfer SF-50 processes; old-agency access deactivates, though data like eOPF and TSP follows you.
Resources:: HRIS Access ticket form